Terms and Conditions
Introduction
Welcome to Raptor Tuning UK, a trading name of DPF Clinic Commercial NE Ltd. These terms and conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.
Company Details
Raptor Tuning UK is a trading name of DPF Clinic Commercial NE Ltd.
Registered Address: Unit 4, Wilfred Whitfield Way, Middlesbrough, TS2 1EN, United Kingdom.
Company Registration Number: 14896244
Contact Email: info@raptortuning.uk
Contact Phone: 01642 054697
1. General
1.1 These Terms apply to all sales made by Raptor Tuning UK through our eCommerce website.
1.2 We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
1.3 By placing an order, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
2. Products and Pricing
2.1 All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
2.2 Prices are displayed in GBP and include VAT (where applicable) unless otherwise stated.
2.3 We reserve the right to change prices at any time. However, once an order is confirmed, the price at the time of purchase will apply.
3. Orders
3.1 Orders can be placed through our eCommerce website. By placing an order, you agree to provide accurate and complete information.
3.2 All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including stock unavailability or payment issues.
3.3 Once your order is accepted, you will receive a confirmation email. This email does not constitute acceptance of your order; it is merely an acknowledgment of receipt.
4. Payment
4.1 We accept payment via credit and debit cards through our secure payment gateway.
4.2 Payment must be made in full at the time of order. We do not offer payment plans or credit terms unless explicitly agreed in writing.
4.3 Your payment information is handled securely, and we do not store any payment details on our servers.
5. Shipping and Delivery
5.1 We aim to dispatch orders within 14 business days of payment confirmation. Delivery times may vary depending on your location and chosen shipping method.
5.2 Shipping fees are calculated at checkout and will be included in your order total.
5.3 We are not responsible for delays caused by third-party couriers or customs clearance procedures.
6. Returns and Refunds
6.1 If you are not satisfied with your purchase, you may return it within 14 days of receipt, provided the product is unused and in its original packaging.
6.2 To initiate a return, please contact us at 01642 054697 for a return authorization.
6.3 Refunds will be processed within 5-7 days of receiving the returned item and will be issued to the original payment method.
6.4 Custom or bespoke products are non-refundable unless faulty.
7. Warranty
7.1 All products are covered by the manufacturer’s warranty, where applicable. Details of the warranty will be provided with the product.
7.2 We are not responsible for damage caused by misuse, improper installation, or unauthorized modifications.
8. Liability
8.1 Our liability for any claim arising from the purchase of our products is limited to the purchase price of the product.
8.2 We are not liable for indirect, incidental, or consequential damages.
9. Intellectual Property
9.1 All content on our website, including text, images, logos, and product descriptions, is the property of Raptor Tuning UK or its licensors and is protected by intellectual property laws.
9.2 Unauthorized use of our intellectual property is prohibited.
10. Governing Law
10.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@raptortuning.uk
Phone: 01642 054697
Address: Unit 4, Wilfred Whitfield Way, Middlesbrough, TS2 1EN, United Kingdom.